The Administrative Specialist is responsible for performing general clerical tasks, communicating with and greeting clients, responding to phone calls and emails, handling payroll and personnel issues, and managing office equipment and supplies.
Location: Remote
FLSA Status: Non-Exempt
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Reports to: Inbound Administrative Manager
Essential Job Functions:
Normal business hours are Monday through Friday, 8am to 5pm
Answer incoming calls on KGI main line and route appropriately
Create Tower Assets and Inbound Projects in KGI database
Review and analyze license agreements and rent calculations and update database with pertinent data
Update client database with notes and data regarding active projects
Update KGI and client database when projects cancel
Update fee payment information in KGI Database and notify appropriate parties of fee information
Request documents and information to issue Notice to Proceed
Communicate with Tower Owner’s to obtain approvals
Review documents and update database accordingly
Request mail-outs for agreements and update database accordingly
Process incoming applications, save documentation, and update database accordingly
Work with team to implement strategies to become more efficient and effective
Other duties as assigned
Requirements:
TEAM PLAYER
Minimum one (1) year of relevant experience
Organized with a strong attention to detail
Self-starter with a positive attitude
Strong written and oral communication skills
Strong interpersonal skills are essential, as well as having a strong work ethic
Basic computer skills including working knowledge of Outlook, Microsoft Word and Excel
Comfort multitasking and handling multiple requests from different individuals and departments
Ability to work quickly and in a potentially high-stress environment
Strong communication skills and extremely self-motivated when managing communication channels
Highly organized and capable of adapting to changing procedures based on client’s needs
Working Conditions:
Office environment
Expectations Aligned with KGI’s Culture and Values:
Client First Mentality: There is only one boss! Our clients’ needs are always elevated above our own.
Kindness: No egos. Treat co-workers and clients with kindness and compassion, the way you want to be treated.
Work-Life Balance: Work hard, but maintain balance. Invest time in honorable pursuits outside of work.
Integrity Matters: Operate in an “above reproach” manner. Nothing is worth sacrificing our valued reputation.
Perception is Reality: No excuses. If results are coming in slow, over-communicate our proven processes.
Same Day Response: Our quick, same-day response gives peace of mind to our clients, and sets KGI up to win.
Attitude & Aptitude: Attitude outplays aptitude. We hire people that our clients boast about.
Polite Persistence: Never quit! Exhaust all options to achieve the desired targets of our clients.
KGI Wireless is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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